Shipping Policy
Free shipping on every product. A dispatch date we put in writing. And a team that watches your shipment daily and chases the carrier — so you don't have to.
Who's holding your order
Most shipping pages go quiet about the handover to the courier. Here's exactly where it happens — and what we keep doing after it.
Free mockup first. Nothing prints until you sign off.
Printed and finished to your approved proof.
Colour, size and finishing checked before it's packed.
On the date we promised. Tracking number sent the same day.
We check it daily and escalate the moment it stalls.
Signed for at your door, office or venue.
The dashed line is where the courier takes over. We don't. Your order stays on our daily tracking board until it's in your hands, and we're the ones on the phone to the carrier if it stops moving.
What we commit to
You get a dispatch date on your order confirmation. If we miss it, we upgrade you to expedited shipping at our cost — you don't ask, we just do it.
Every order is reviewed daily against its tracking. If a shipment stalls, we open the case with the carrier ourselves and stay on it.
If something changes, we tell you — with what we're doing about it. You shouldn't have to email us to find out where your order is.
Free shipping on all products across our servicing countries, and free shipping to most countries worldwide. If your destination is an exception, we tell you before you pay.
Delivery timelines — straight talk
So here's the honest split. We'd rather you know this before you order than discover it after.
Ordering for a dated event?
We'll build in buffer, flag the risk honestly if it's tight, and recommend an expedited option rather than let you gamble on a deadline. A show date isn't something to find out about at the packing stage — give it to us up front and we'll plan the whole order around it.
Tell us your event dateThe details
Orders are processed Monday to Friday. Orders placed after 11am on a Friday are processed the next business day. If anything holds your order up, we'll contact you rather than let it sit.
We ship nationwide across all territories. Carriers deliver Monday to Friday, 9am–5pm.
Saturday, Sunday and public holiday deliveries can be arranged for an extra charge — just ask before you order.
Please make sure someone is available to sign for the parcel. If you miss the delivery, follow the instructions on the card the driver leaves, or contact us and we'll arrange redelivery with the carrier.
We ship worldwide, mostly via UPS and DHL, with free shipping to most countries. Email us and we'll confirm the delivery window for your exact address before you order.
Larger orders — booth kits especially — often ship in more than one parcel, and the parcels can arrive on different days. That's normal, and we never charge extra for splitting a shipment.
If one box hasn't arrived within two days of the others, tell us and we'll trace it.
Sales tax and any local taxes on your order are the customer's responsibility. International orders are usually subject to import duties and taxes set by the destination country's customs authority — these are charged separately by the carrier, can't be confirmed in advance, and are payable by the customer.
If your order never arrives, we take full responsibility and make it right. If it arrives damaged, we replace it free. Full details are in our Return & Replacement Policy.
We can't accept liability for carrier delays or for losses caused by a late delivery, and we don't offer compensation for them. What we do instead: escalate with the carrier ourselves, keep you updated until it lands, and tell you honestly up front when a deadline looks tight.
Ask us before you order. We'd rather talk you into an expedited option than miss your show.